Monitoring and response in Móstoles to detect earlier and act methodically
We offer a managed security operations centre (SOC) for SMEs: we monitor computers and servers around the clock and analyse the alerts.
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If something has already happened, our incident line is staffed 24 hours a day, 7 days a week.
Monitor every day or respond when something has already happened
They are two separate services and can be contracted independently. Each page explains what is included, what is not and how we work.
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Incident response
We contain the attack, find out what has happened and help you get your business running again.
How it's done -
24/7 monitoring and response
Managed SOC for SMEs: we monitor computers and servers around the clock, analyse the alerts and, if an attack is real, we contain it and let you know.
How it's done
What we do in each service
- No provider can guarantee that a company will never suffer an incident.
- What does depend on us is detecting earlier and responding with a set procedure.
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With 24/7 monitoring and response, we install a detection and response agent on every covered computer and server. We monitor alerts 24 hours a day, 7 days a week and analyse each one to rule out false alarms. If an attack is real, we contain it and let you know. Getting up and running takes 10 days and every month you receive an activity report for management.
Incident response is for when something has already happened: ransomware, email account takeover or CEO fraud. We contain the attack, find out what happened, help you get your business running again and support you with the mandatory notifications. We give a first response in under 4 hours during business hours.
- Monitoring: the service is paid month by month, with no minimum term. With more computers or servers, the price depends on how many there are.
- Response: the first intervention includes up to 8 hours of work. If more is needed, we give you a written quote before continuing.
- The prices we quote do not include VAT (21%).
Who each service is for
Monitoring is designed for SMEs without their own security team that need someone to monitor and act outside office hours too.
Incident response is for any company that is suffering or has just suffered an attack, whether or not it has another service with us. It can be contracted on the spot. These are some common reasons to call us:
- Your antivirus raises alerts, but nobody reviews them at night or at weekends.
- Your IT provider does not handle security.
- The company's files appear encrypted and there is a ransom note.
- Someone has broken into a mailbox and is sending messages in your name.
Where monitoring ends and response begins
Monitoring includes containing compromised computers, for example by isolating them from the network.
Investigation and recovery after a serious incident are not part of it: they fall under incident response.
You do not need to change IT provider.
We work alongside your provider or your in-house team: we take care of security and they take care of day-to-day IT, such as setting up users, printers or updates.
If personal data is affected, the GDPR requires notification to the Spanish data protection authority (AEPD) within 72 hours of becoming aware of it, unless it is unlikely to pose a risk to individuals.
We help you prepare that notification. Legal representation before authorities or courts is not included.
Let's talk about your case
Call us on +34699240879 or email us at hola@oteosecurity.com. We are available Monday to Friday from 09:00 to 18:00. Our address is Calle Federico Cantero Villamil 2B, 28935 Móstoles.
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If something has already happened, our incident line is staffed 24 hours a day, 7 days a week. Call as soon as possible. Do not delete anything or reinstall computers: disconnect them from the network and wait for instructions, because the evidence helps establish what happened.